See below for our full contact information. Please note that we aim to respond to all messages within 1-2 business days (Friday evening and weekend messages are responded to on Monday and holiday messages the next business day we are open).
If you are reaching out about an existing order, please include your 5-digit order number on your message. If your question is about placing an order or what part you need, please include your VIN.
Click "Contact Us" at the top of the help center or the floating "Help" button at the bottom of any page on our site and then fill out the form. If your inquiry is related to an order, make sure to include your order number.
By Email (firstname.lastname@example.org)
You can send us an email at email@example.com. These emails come to same inbox as the contact forms on our website.
By Phone (856-702-6188)
Phone calls come into a live warehouse environment. Calls will be answered whenever possible, but many will go to voicemail. Voicemails are reviewed regularly and responded to within 1-2 business days. Fewer staff have access to our voicemail, so we again urge email contact when possible as it is reviewed more regularly by more staff. We also ask for patience on responses – sending multiple emails or voicemails over the weekend, at night, or within a 24-hour period will not generate a faster response.
By Mail and Courier
Returns and other correspondence can be sent to:
Honda Factory Parts 325 NJ 73, Suite B
Marlton, NJ 08053
Note on Customer Service Hours
Our processing and service hours are generally Monday to Friday, 7am to 4pm EDT. We often work on follow up and processing earlier and later, even on Saturdays. However, for emails sent late at night or over the weekend, we will generally not get back to you until our service hours – multiple calls, emails, etc. during off hours will only add to our queue of follow up and potentially slow down the response time for all customers.
When to Follow Up
If you do not hear back from a voicemail or email within 2 business days, there is likely an issue with a spam filter, phone system issue, or possibly a staff oversight. It is time to reach out again. You can also use the Facebook direct messaging platform (https://www.facebook.com/hondafactoryparts) in this situation, which is a good way to escalate any customer service concerns. Facebook is not a good place to ask basic parts and order questions, and you will be directed to email firstname.lastname@example.org for those inquiries.
We hope by providing our operating procedures and the guidelines, we will make your interactions with Honda Factory Parts as easy and predictable as possible.